Returns & Refunds policy

Introduction

At Ritadora.com, we strive to provide a secure and transparent marketplace for buying, selling, and renting timeshares. This Return and Refund Policy outlines the conditions under which refunds and cancellations are permitted. By using our platform, you agree to this policy.

General Refund Policy

• Ritadora acts as a marketplace facilitator and does not directly own or manage any timeshare properties.

• Refund eligibility depends on the type of transaction (buying, selling, or renting).

• Any refund requests must be submitted in writing to [Insert Contact Email] within the allowed time frame.

Refund Policy for Timeshare Purchases

• Final Sales: All timeshare sales on Ritadora are final and non-refundable once the transaction is completed.

• Due Diligence: Buyers must conduct their own research before purchasing a timeshare.

• Disputes: If a dispute arises due to misrepresentation, the buyer must contact the seller directly.

• Ritadora does not offer direct refunds but may assist in dispute resolution between buyers and sellers.

Refund Policy for Timeshare Rentals

• Refunds for rental bookings depend on the cancellation policy set by the timeshare owner or resort.

• Cancellation by the Renter:

  • If the renter cancels within the grace period (if applicable), a refund may be issued minus processing fees.

  • If the cancellation occurs outside the grace period, no refunds will be granted.

• Cancellation by the Owner:

  • If the owner cancels the rental, the renter is entitled to a full refund or a rebooking option.

  • Ritadora may assist in rebooking an alternative property but does not guarantee availability.

Refund Policy for Listing Fees & Service Charges

• Listing Fees (for Sellers/Owners):

  • Listing fees for selling or renting timeshares on Ritadora are non-refundable.

• Transaction Fees:

  • Transaction processing fees are non-refundable once a booking or sale is confirmed.

  • In case of fraud or dispute, Ritadora may review refund requests on a case-by-case basis.

Chargebacks and Fraudulent Claims

• Ritadora takes fraud prevention seriously and investigates all refund claims.

• Users who file fraudulent chargebacks may be permanently banned from the platform.

• Any disputes regarding payments must be reported to [Insert Contact Email] for resolution before filing a chargeback with the bank.

Exceptions to Refund Policy

Refunds may be granted under exceptional circumstances, including:

• Fraudulent listings verified by Ritadora.

• Technical errors leading to duplicate payments.

• Legal or regulatory requirements mandating a refund.

How to Request a Refund

• To request a refund, send an email to [Insert Contact Email] with:

  • Transaction details (Booking ID, Purchase Receipt, etc.)

  • Reason for refund request

  • Supporting documentation (if applicable)

• Ritadora will review the request and respond within 7-14 business days.

Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the revised date.